PRIVACY POLICY

Britespire Construct is a professional concrete estimation services company registered in England and Wales. Our registered address is Flat 1,2 50 Brunswick Pl, Brighton and Hove, Hove BN3 1NB, United Kingdom. We are committed to protecting your personal information and being transparent about what information we hold. This privacy policy explains how Britespire Construct ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website at britespireconstruct.co.uk or use our services. If you have any questions about this policy or how we handle your personal data, please contact us at info@britespireconstruct.co.uk.

We collect personal data in the following ways: When you contact us or submit an enquiry form: We collect your name, email address, telephone number, company name, and any information you include in your message. When you request a quote: We collect the above, plus your project details, location, and any drawings or documents you upload. When you visit our website: We may collect technical data through cookies, including your IP address, browser type, device type, pages visited, and time spent on the site. See Section 6 for more information on cookies. We do not knowingly collect personal data from children under the age of 16.

We use your personal data for the following purposes: To respond to your enquiries and provide the services you have requested. To send you our estimate reports and associated documentation. To communicate with you about your project, including follow-up questions and revisions. To send you occasional marketing communications about our services (only where you have given consent or we have a legitimate interest to do so). To improve our website and understand how visitors use it. To comply with legal obligations. We will not sell, rent, or share your personal data with third parties for their own marketing purposes.

Under UK GDPR, we process your personal data on the following legal bases: Contract performance: Where we are providing services to you, processing your data is necessary to fulfil our contractual obligations. Legitimate interests: We may process data where it is in our legitimate business interests to do so — for example, to respond to enquiries or improve our services — provided this does not override your rights. Consent: Where we send you marketing emails, we do so only with your consent. You may withdraw consent at any time. Legal obligation: Where we are required to process data to comply with applicable law.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law: Enquiry and contact data: Retained for 2 years from the date of last contact. Client project data (estimates, drawings, correspondence): Retained for 6 years following project completion, in line with limitation periods under the Limitation Act 1980. Accounting and financial records: Retained for 7 years as required by HMRC. Marketing consent records: Retained until consent is withdrawn. After these periods, your data is securely deleted or anonymised.

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is used. Strictly necessary cookies are required for the site to function and cannot be disabled. Analytics cookies (such as Google Analytics) help us understand visitor behaviour on an anonymised basis. We use these insights to improve the website. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our site. We will ask for your consent before placing any non-essential cookies on your device.

We use a small number of trusted third-party services that may process your data on our behalf: Google Analytics: Used to analyse website traffic. Data is anonymised and processed in accordance with Google's privacy policy. Email hosting providers: Used to send and receive email communications securely. Cloud storage providers: Used to store project files securely, with encryption at rest and in transit. All third-party processors are required to handle your data in accordance with applicable data protection law and our contractual requirements. We do not transfer personal data outside the UK or EEA without appropriate safeguards in place.

Under UK GDPR, you have the following rights in relation to your personal data: Right of access: You may request a copy of the personal data we hold about you. Right to rectification: You may ask us to correct inaccurate data. Right to erasure: You may ask us to delete your data in certain circumstances. Right to restrict processing: You may ask us to restrict how we use your data. Right to data portability: You may ask us to provide your data in a machine-readable format. Right to object: You may object to our processing of your data for direct marketing purposes. Rights relating to automated decision-making: We do not carry out automated decision-making or profiling. To exercise any of these rights, please contact us at info@britespireconstruct.co.uk. We will respond within one calendar month. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your data. These include SSL encryption on our website, secure password-protected access to our systems, restricted access to client data on a need-to-know basis, and regular security reviews. No method of transmission over the internet is completely secure. Whilst we do our best to protect your personal data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. If we make material changes, we will notify you by email where we hold your contact details. This policy was last updated in May 2025.